![]() We'll deal with your refund request within 24 hours on the working days. The reason why you want to ask for a refund.The licensed email address that you used to buy the product.If your case falls under our refund policy, please submit the refund request to our support team by writing an email to with the following info in your email. The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.You've been double charged due to the system problem of the third-party payment platform.You purchased the wrong product and then purchased the right product from TunesKit within 30 days (or 5 days). ![]() We'll refund your money as soon as possible if your case meets our Money Back Guarantee guidelines below: In this case, we understand your emotions and decide to refund half of the money to you. There are many reasons that may lead to the repair failure of your device especially when it has a hardware issue. A refund request based on the complaint that your iOS device cannot be fixed completely.We strongly recommend you use the trial version before purchasing. No software in the market can guarantee 100% recovery of lost or deleted data because such data can be easily overwritten or damaged. ![]() A refund request based on the complaint that your lost data cannot be recovered completely.A refund request due to your lack of understanding or misunderstanding of our product functionality and compatibility because you didn't read the product description carefully before purchasing.A refund request for price differences due to different regions and sellers.You didn't receive the license key but never get in touch with us for assistance.A refund request for technical issues, but never provided any assistance to our support team with any detailed description of the problem.You purchased the so-called "wrong" product, and you purchased the "right" product from another company.You changed your mind after placing an order.Your order has already exceeded 30 days (or 5 days).We generally do not refund or exchange products in the following circumstances: If an order exceeds the money-back guarantee period, then no refund will be issued. All refund requests will be approved only under the acceptable circumstances below. TunesKit offers a 30-day (for the lifetime or yearly paid users) or 5-day (for monthly paid users) Money Back Guarantee, based on our 'try-before-you-buy' system. Otherwise, you have to buy a new license key for your computer. If you want to switch the license code from Windows to a Mac computer or vice versa, you can contact our support team to do it for free within one week after you make the purchase. You can also retrieve the license code here by yourself or contact our support team for help: offers monthly, yearly, or lifetime licenses on the specified platform, which means you can upgrade TunesKit software for free in the future within the period, no matter what changes are made in the update. So if you don't receive the keycode in time, you can check the spam email as well. But sometimes it will be rejected by your email and shown in the spam. Generally speaking, the order confirmation email and keycode email will be sent to your inbox within minutes after your order. ![]() Once you finished the order and paid for TunesKit, you will receive the keycode ASAP.
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